Opportunities / DEPT OF DEFENSE
FOIA - Case Management
| Notice type | Sources Sought |
|---|---|
| Solicitation # | N31975FIOACMFY27 |
| Department | DEPT OF DEFENSE |
| Sub-tier / office | DEPT OF THE NAVY / NAVSUP FLT LOG CTR NORFOLK |
| NAICS | 541519 — Other Computer Related Services |
| PSC | DA01 |
| Set-aside | No set-aside |
| Posted | Oct 26, 2026 |
| Response deadline | Nov 5, 2026 (2026-11-05T10:00:00-05:00) |
| Place of performance | Washington, DC, 20350 |
| Primary contact | Kristen Dunlow · kristen.m.dunlow.civ@us.navy.mil · 7712293572 |
Description (excerpt)
This requirement is to provide all necessary contact center personnel, program management, technical support, and associated services required to host, operate, and maintain an enterprise-wide, cloud-based Freedom of Information Act (FOIA) Case Management System (the "Solution"). The Solution shall serve as the modern, long-term successor to the Department of the Navy's (DON) legacy FOIA processing platform. The Contractor must deliver a modern, secure, and intuitive capability that meets or exceeds the baseline efficiency, processing speed, and service levels of the legacy system. The primary objective is to transition the DON to a state-of-the-art, financially sustainable, and self-managed processing ecosystem. This Solution must fully enable the DON to execute its statutory obligations with the highest levels of timeliness, maximum disclosure, accountability, transparency, and inter-agency cooperation.